Vivpearl Online Shop Shipping and Return Policy

​Shipping Policy
At Vivpearl Online Shop, we strive to ensure your shopping experience is seamless. We offer standard shipping within the United States, and all orders are processed and shipped within 3-5 business days. Shipping rates are calculated at checkout, based on your location and the total weight of your purchase.

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Return Policy
At Vivpearl Online Shop, we take pride in delivering high-quality items to our customers. All items are carefully inspected and shipped in perfect condition.

If you receive an item that does not meet our standard of perfection for any reason, you may return it within 7 days of delivery for an exchange or store credit.

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Important Notes for Returns:

1.⁠ ⁠Items must be returned in their original, unused condition with all tags and packaging intact.
2.⁠ ⁠Returns will only be accepted if the item does not meet the perfect condition as advertised.
3.⁠ ⁠No refunds will be issued; only exchanges or store credits will be provided.
4.⁠ ⁠Customers are responsible for return shipping costs unless the return is due to a mistake on our part.

How to Initiate a Return:

1.⁠ ⁠Contact us at vivpearl1@gmail.com within 7 days of receiving your item.
2.⁠ ⁠Provide your order number and details of the issue.
3.⁠ ⁠Once your return is approved, we will provide instructions on how to return the item.

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Thank you for shopping with Vivpearl Online Shop! We appreciate your trust and are committed to ensuring your satisfaction.

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For any questions or concerns, please contact our customer service team.